SeeNoSun Distribution - FAQ

Frequently Asked Questions

What Is Your Refund / Return / Exchange Policy?
Review your order carefully.  All download product and ticket sales are final.  Defective merchandise may be returned for an exchange or store credit.  There are no refunds.

Do you accept international orders?
SeeNoSun Distribution does not ship products outside of the US.  Digital products may be ordered and downloaded by our international customers. 

What is your Delivery Policy?

Download Products:
Digital product orders are delivered via download immediately after your credit card is processed and the charge is approved.  Once your order is complete you will be directed to the download page and can begin to download your files. Downloads are available for seven days after purchase. Go to My Account on the Menu Bar and select My Orders to resume an interrupted download.

Merchandise:
Merchandise is shipped within two (2) days of completed transaction.


How do I Download e-Ticket Purchases and Digital Media Products? 
To download your e-ticket or digital media files click the [My Orders] link: My Orders
Select the [My Downloads] link on the Account History Page.
Select the Download Button next to the file you want to Download.
Save the file to your computer.

To resume an interrupted download: Login and go to the top menu and select:  My Account > My Orders
The file will be available for (7) days.


Additional Information for Ticket Purchases:

Print one (1) copy of the e-ticket PDF download file (additional copies of the e-ticket PDF file are not required for multiple ticket purchases). Print (1) copy of the order receipt that was emailed to you after the transaction was completed.  If you are unable to locate this file check your spam folder.  Bring both documents and your photo ID to the theater box office on the night of your performance. The Box Office opens 30 minutes prior to curtain.  Please arrive at least 15 minutes prior to the shows start time.  There is no late seating permitted.  All sales are final.  There are no refunds or exchanges.

 
How Do I Redeem My Season Pass or Two Show Subscription? 
If you have purchased a Season Pass or Two Show Subscription you will be emailed a coupon code 30 days before the opening performance for each individual show.  The coupon code is unique and specific to that show only.  Upon receipt of the coupon code return to SeeNoSun.com and order tickets for the performance on the date you wish to attend.  Enter the coupon code inside the shopping cart and the price will be discounted to $0.00.  Complete the check out process to finalize your reservation.  No credit card is required to complete this transaction. Follow the instructions (For Ticket Purchases) above to redeem your tickets at the theater box office on the night of your selected performance.

What if my download is interrupted?
Downloads are available for seven days after purchase. Go to My Account on the Menu Bar and select My Orders to resume an interrupted download.

What Is Your Customer Privacy Policy?
SeeNoSun Distribution is dedicated to protecting the privacy of our customers. All customer information is considered private customer data. We do not re-sell or share private customer data in any manner. We respect your privacy and take every step to ensure the security of your information. Each SeeNoSun Distribution customer purchase is encrypted with industry standard security technology that protects the information submitted to us from unauthorized disclosure as it travels over the Internet.

What Is the best eBook format for me?

EPUB
The EPUB format is probably the most common of all the formats and is widely supported across all platforms. Most eReaders like Apple’s iBooks, Barnes & Noble’s Nook, Adobe Digital Editions, Aldiko on Android among others (nearly 300) support .epub files. Amazon Kindle so far does not, but it might change very soon.  The EPUB format is an open standard. That means it is free and publicly available though there are specific rules for its usage.  Many free ebook reader applications can be found with a Google search for epub reader software.

MOBI
The Mobipocket ebook format is an open standard for eBook publishing. It was bought by Amazon and used in KINDLE eReaders.

PDF
Adobe’s format – the Portable Document Format or PDF is one of the oldest eBook formats and the most used.  Applications that support PDF files include Adobe Acrobat Reader (free) and Preview (included with Mac OSX).

How do you determine the applicable Sales Tax?
If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include shipping and handling charges and discounts.

Digital Products
For sales tax purposes, electronically delivered products (e-books, music and video downloads, and electronically delivered tickets) are considered to be shipped to your current credit card billing address.

Physical Goods / Merchandise
The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address versus an order for the very same items shipped to your work address.

What Are The Terms Of The Personal Use License (PUL) Agreement?
By authorizing a purchase and downloading or receiving a product from SeeNoSun Distribution, the Credit Card Account Holder, and the Purchaser (if different), hereby referred to as the Licensee, agree to abide by the following terms of this Personal Use License for any product license purchased by Licensee from SeeNoSun Distribution.  The Licensee shall be responsible for the care and protection of said licensed product upon delivery of the same, including, but not limited to, any and all misappropriation and misuse by any unauthorized third party. The Licensee agrees that all product licenses purchased from SeeNoSun Distribution are for the personal use of the licensee only and will not be duplicated, reproduced, resold, given, or shared, over the internet, or in any other manner, or used for any means other than for the personal use of the Licensee as specified in the USAGE RULES specified below and in ITEM 9 of SeeNoSun Distribution's TERMS OF SERVICE. All rights are reserved by and are the sole property of the creator of the product, the copyright holder (if different) and SeeNoSun Distribution.

What Are The Usage Rules of the PUL?
Your use of a SeeNoSun Licensed Product is conditioned upon your prior acceptance of the SeeNoSun Distribution Terms and Conditions. You shall be authorized to use SeeNoSun Licensed Products only for personal, noncommercial use. You shall be authorized to use
Licensed Products for personal use only at any time. File Sharing in any manner is strictly prohibited. You shall be entitled to export, burn or copy SeeNoSun Licensed Products solely for personal, noncommercial use. Any burning or exporting capabilities are solely an accommodation to you and shall not constitute a grant or waiver (or other limitation or implication) of any rights of the copyright owners in any content, sound recording, underlying musical composition, or artwork embodied in any SeeNoSun Licensed Products. You agree that you will not attempt to, or encourage or assist any other person to, circumvent or modify any security technology or software that is part of
Distribution Service or used to administer the PUL Usage Rules. The delivery of SeeNoSun Licensed Products does not transfer to you any commercial or promotional use rights in the Products. You agree that you are purchasing a license to use SeeNoSun Products that constitutes your acceptance of and agreement to use such SeeNoSun Licensed Product solely in accordance with the PUL Usage Rules, and that any other use of the Products may constitute a copyright infringement. The acceptance of this agreement and PUL Usage Rules shall govern your rights with respect to the products, in addition to any other terms or rules that may have been established between you and another party. SeeNoSun reserves the right to modify the PUL Usage Rules at any time.

How Do I Contact SeeNoSun Distribution?

EMAIL: info@seenosun.com

Mail to:
SeeNoSun Distribution
1440 Church St, NW #205
Washington, DC 20005

Phone:703.624.6616
Hours: 11am - 7pm est